Job Failures displays a list of all failures detected from all data sources. Each row represents a failure and by clicking the Job ID, a user can view the job details.
When a record of a failure is created, it is given the status of ‘New’. Once a specific failure has been dealt with the status is changed to ‘Ignored’ or ‘Remediated’
Rules and actions can change the status as well.
Accessed via the Workspace, the Job Details screen includes a section called Agent Assist. This section displays information that may be of assistance when it comes to understanding why this particular failure has occurred. It is common for backup failures to be caused by changes in the environment/infrastructure (e.g. a server is undergoing maintenance) and the app leverages Agent Assist to search for known changes that contain the Job Failure target server. If it finds something, it displays the change/s and the user can click through and see if it may have impacted the backup.
From Agent Assist, the user can also search Incidents, Problems, Outages, and Knowledge bases in ServiceNow to see if anything else may have caused the failure.
To access Agent Assist
- Click Workspace on the left-hand menu. The JobR workspace will be displayed.
- Click the burger menu, (the three-line) on the top left of the screen within the workspace window. The Job failures screen is displayed as default.
- Click a job to display its details.
- The Agent assist screen will be displayed on the right-hand side of the screen
The actions that can be carried out on each Job Failure to help understand why and ade in its recovery/success.
To update the details of a job, change the status of the job for example.
To create a service now incident regarding a failed job.
Ignore Job Failure
Change the status of the job to ignore the failure.
To check the connection to the Data Source
To submit the job again.
To delete the job
Within each Job Failure, you can check for similar job failures and similar job successes
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