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Job Failures

Job Failures displays a list of all failures detected from all data sources. Each row represents a failure and by clicking the Job ID, a user can view the job details. 

When a record of a failure is created, it is given the status of ‘New’. Once a specific failure has been dealt with the status is changed to ‘Ignored’ or ‘Remediated’ 

Rules and actions can change the status as well. 

Agent Assist

Accessed via the Workspace, the Job Details screen includes a section called Agent Assist. This section displays information that may be of assistance when it comes to understanding why this particular failure has occurred. It is common for backup failures to be caused by changes in the environment/infrastructure (e.g. a server is undergoing maintenance) and the app leverages Agent Assist to search for known changes that contain the Job Failure target server. If it finds something, it displays the change/s and the user can click through and see if it may have impacted the backup.

From Agent Assist, the user can also search Incidents, Problems, Outages, and Knowledge bases in ServiceNow to see if anything else may have caused the failure.

To access Agent Assist

  • Click Workspace on the left-hand menu. The JobR workspace will be displayed.
  • Click the burger menu, (the three-line) on the top left of the screen within the workspace window. The Job failures screen is displayed as default. 
  • Click a job to display its details.
  • The Agent assist screen will be displayed on the right-hand side of the screen

Job Actions

The actions that can be carried out on each Job Failure to help understand why and ade in its recovery/success. 

Update

To update the details of a job, change the status of the job for example. 

Access Console

To link to the backup environment where this job resides.

Create Incident

To create a service now incident regarding a failed job.

Ignore Job Failure

Change the status of the job to ignore the failure. 

Ping Target

To check the connection to the Data Source

RCA -  Root Cause Analysis

(In our picture above this is a button, it can also be configured as a scheduled task)

Ask for a more user-friendly error message to be displayed, using your preferred LLM or AI

Restart Job 

To submit the job again. 

Delete

To delete the job 

 

Within each Job Failure, you can check for similar job failures and similar job successes

 

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